I transferred money to my account, but the funds haven’t been credited. What should I do?

  1. Make sure that the normal processing time for this particular payment system has passed. See the processing time for fund transfers here.
  2. Email your transfer receipt to payments@amarkets.com. Indicate “Payment wasn’t credited” in the subject line of the letter. In the body of the letter, specify the account number, payment method, date and the transfer amount.
  3. Wait for the reply. Our specialists will address your issue within 1 business day.

You can also contact your personal manager for a more prompt reply and a speedy resolution of your issue.

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