Frequently Asked Questions

MetaTrader 5

How do I open a demo account?

In your personal account area, you have to go to the “Trading – Open a demo account” tab.

Why do I need a username and password? Where do I enter them?

The username and password have to be entered into the trading platform. After you have downloaded the trading platform on our website, the first time you open it, a window will open, in which you must enter the username and password received when opening the demo account. In the “server” row , select AMarkets-Demo.

What is the difference between the demo account and th trading account?

The only difference between the demo and the trading accounts is that you are using virtual funds on a demo account. Otherwise, you conduct trades in real market conditions.

If I forgot my password, what should I do?

If you forgot or lost your password, to recover it, you must write a letter to your personal manager or to with the request to restore the password. In the letter, indicate the full name and account number to which you need to restore the password. After getting the password, enter ithe trading platform and set a password that is convenient for you. You can also watch the video tutorial in the section “training” – Video tutorials for the personal account.

Is the flow of quotes on the demo account different from those of the trading account?

All quotes in the demo version fully correspond to quotes on the trading account.

How long does the demo account last?

Demo account is automatically deleted after an absence of trading activity for 14 days.

Which time is displayed in the MetaTrader 5 terminal?

Time in the terminal MetaTrader 5 – EET – Eastern European time (GMT + 2 in winter and GMT + 3 in summer).

I can not download the trading platform from your site, what should I do?

If you are unable to download the trading platform from our site, contact the customer service department at the numbers indicated on the site, or send an email to with the request to send the installation file.

Where can I get acquainted with the instructions for working with the platform?

Video tutorial for working in MetaTrader 5 is available in the trading platform in the Help-Video-Guide tab.

Is your trading platform safe?

To ensure security, all information transmitted between our servers and the trading platform is encrypted in a special way. Breaking a trading platform or interception of data in this case are excluded.

How can I see the history of my account?

To do this, select “View” in the menu of the trading platform, then “Tools” and in the opened window, select the “History” section. Then, right-click in this window to select the time period for which you want to build a report.

How can I open a new order in the MetaTrader 5 platform?

There are several ways to place an order in MetaTrader 5: 1. This can be done by clicking on the “new order” button in the toolbar. 2. F9 key. 3. Right-click in the “Market Watch” window and select “New Order”. 4. Double clicking the mouse button in the “market Watch”. 5. Use the trade function in one click.

How can I place a pending order in the MetaTrader 5 platform?

A pending order is the opening of a position when the instrument reaches a price that was previously determined by the trader. You can place a pending order through the “Order” window. You must change “Type” from “Market Execution” to “Pending Order”. In the drop-down menu you will need to specify the order type: Buy Limit, Sell Limit, Buy Stop, Sell Stop, as well as specify the price limits and the expiry date of the order.

How can I change or delete a pending order in the MetaTrader 5 platform?

To change or delete a pending order, you must display the “Tools” window by clicking “View” – “Tools”. In the pop-up window in the lower left corner of the platform, pending orders will be displayed under the details of your account. You need to double-click the left mouse button to bring up the menu, where you need to select the option “Edit or Delete order”. In the “Order” window you can make changes to the price at which the order should be executed, reconfigure the order expiration date, set the Stop Loss / Take Profit setting, or delete it. Orders can also be deleted by clicking on the “x” symbol in the lower right corner of the MetaTrader 5 terminal.

How can I close a position in MetaTrader 5?

To close an open position manually, you must right-click on the order in the Tools window at the bottom of the platform and select “Close Order” or double-click on the order and close it in the window that appears.

Why do I receive a “no quotes” error when opening a trade?

This error occurs in the absence of streaming prices. It is necessary to wait for the update of quotes and conclude the trade again.

Why do I receive the message “Accept new prices” when making a trade?

This error occurs in several cases. 1. The deviation of the price of the order from the current price by a given amount by the broker. 2. Obsolete price. The platform checks the prices at which the client places an order for obsolescence. Depending on the speed of the market, the server calculates the range of the last ticks, within which there should be a price at which the client sent the request. In the fast market, the allowable range expands, while at the slow market it narrows. If the price does not fall within the acceptable range, the server sends a requote to the client.

Can I export the history from my MetaTrader 5 platform?

To create and export trading history, you need to enter the MetaTrader 5 terminal and click on “History” at the bottom of the “Tools” window. Next, you need to right-click anywhere and select “Report” – open in Excel or HTML.

What is netting?

The netting accounting system implies that at one point in time there can only be one open position on the account for the same symbol:
– If a position exists on an instrument, when the trade is made in the same direction, the volume of this position is increased.
– When the transaction is executed in the opposite direction, the volume of the existing position decreases, its closing (when the trade is executed in a volume equal to the current position) or a reversal (if the volume of the opposite trade is greater than the current position).
It does not matter, as a result of what action the trade is made in the opposite direction – as a result of the execution of a market order or pending order.

What is hedging?

The hedging accounting system allows you to have a lot of trading positions on the account for the same instrument, including multidirectional.
If the trading instrument has an open position and the trader makes a new trade (or a pending order is triggered), a new position is opened. The existing position does not change.

What does the trading operation Close By mean?

This operation for accounts with hedging accounting allows you to simultaneously close two differently directed positions on the same instrument. If the opposite positions have a different number of lots, then only one order of two will remain open. Its volume will be equal to the difference between the lots of two closed positions, and the direction of the position and the opening price will be larger (in terms of volume) from the closed positions.
Compared with the single closing of two positions, closing the counter saves the trader one spread:
– In case of a single closing, the trader pays twice the spread: it closes the purchase at a lower price (Bid), and the sale – at a greater (Ask).
– In case of a counter-closure, the opening price of the second position is used to close the first position, and for the second position the opening price of the first position is used.

Are indicators available in the platform?

To analyse the prices on the charts in the trading platform, there are many tools available: 38 technical indicators and 44 graphical objects. However, the toolkit is not limited to embedded objects. In the Library, you can download a huge number of free programs in the form of source codes. And in the Market application store, thousands of ready-to-use products for technical analysis and automatic trading are presented.

Are elements of fundamental analysis available in MetaTrader 5?

Directly in the platform, you can quickly receive various financial news from the world news agencies. In addition to the news in the trading platform, an economic calendar is available. It publishes macroeconomic indicators – certain parameters describing the state of the country for which they are calculated. They characterise the development of the economy, indicate economic growth or decline. Based on them, you can predict the trend of price movement.

What timeframes are available in MetaTrader 5?

In the platform, unlike MetaTrader 4, where only 9 timeframes are available, 21 period charts from 1 minute to 1 week are available for selection.

What are the features of the strategy tester in MetaTrader 5?

In the strategy tester of the MetaTrader 5 platform, several test modes are available at once. They allow you to choose the optimal speed / quality ratio according to your needs. More information is available here.

How can I use the chat in MetaTrader 5?

In the trading platform you can communicate with friends and colleagues in All private messages from the MQL5 account are shown in the chat. To start messaging, login to your account right from the chat window or through the platform settings: Tools -> Options-> Community.

What are the advantages of the MetaTrader 5 strategy tester over the MetaTrader 4 tester?

The strategy tester in MetaTrader 5 is multicurrency. The robots tested in it have access to all financial instruments and can trade on them. The tool allows you to test even complex advisors who are able to analyse several currencies and the correlation between them at once. In addition, there are several test modes, graphical results, forward-testing and more. More detailed information is available in the Help, Help – Call section in the MetaTrader 5 platform.